Returns & Refunds Policy

We want you to be happy with your purchase of Whispers of the Heart. Please review the following return and refund policies for physical and digital purchases.

Signed Physical Books

Because signed books are personalized merchandise, signed copies of Whispers of the Heart are generally non-returnable and non-refundable.

If your book arrives damaged or defective, or you receive the wrong item, please contact us within 7 days of delivery with your order information and photographs of the issue. We will work with you to arrange an appropriate replacement or resolution.

Book Signing Pickup Orders

Orders designated for Book Signing Pickup are subject to the same return and refund policy as other signed physical books.

If you are unable to attend the book signing after selecting pickup, your order will not be canceled or refunded solely because you were unable to attend. Your signed copy will be held for you, and you may contact us to arrange shipment. An applicable shipping charge must be paid before the book is mailed.

eBooks & Digital Downloads

Due to the nature of digital products, eBook and digital download purchases are generally non-refundable once the digital product has been delivered or made available for download.

If you experience a technical problem accessing your eBook or receive an incorrect digital product, please contact us so we can assist you.

If you accidentally purchase duplicate copies or experience another order-related issue, please contact us and we will review the situation.

Approved Refunds

When a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Nothing in this policy limits any rights or remedies available to you under applicable law.

Last Updated: August 10, 2026